IT is an enabler, not a roadblock

In nearly 24 years of providing outsourced IT services, I've seen some IT Providers charge good money to force square pegs into round holes.  In part, the lack of a professional body supporting ethics and standards (a la Chartered Accountancy) has helped give IT a bad name.  Good service starts with understanding the customer, and learning what can enable them to get on with the magic that differentiates their business...